Call center

Global Channel Management is a technology company that specializes in recruiting and staff augmentation. They need a Call Center agent with excellent communication skills, multitasking ability, and experience in a call center environment.

Requirements

• Answer the Customers call in a friendly and professional manner
• Establish and maintain good customer relations with both internal and external customers
• Diffuse difficult customer situations
• Excellent oral & written communication skills
• Ability to multitask effectively
• Ability to work independently in a fast pace situation
• PC and Systems knowledge (MS Office Suite including strong excel skills)
• Must be able to handle multiple customer situations and temperaments while performing repetitive tasks