Customer Relationship Manager - Japan

Customer Relationship Manager role involves building trusted relationships with merchants, managing account health, and driving adoption of new features. The role requires excellent communication and organizational skills, with a strong attention to detail. Native Japanese language skills and fluency in English are required.

Requirements

• Tertiary qualifications in Business/Marketing/Tourism
• 10+ years of working experience with minimum 4 years of practical experience in client servicing, or account management within a Japan retail, hospitality or payment industry
• Knowledge of the Japanese payments ecosystem is a plus
• Confident with excellent communication skills
• Excellent organizational, decision making, and problem solving skills
• Work experience within an international/multicultural environment highly preferred
• Independent and self-motivating personality, able to work under remote management
• Strong resolution orientation, interpersonal, communication and organization skills
• Ability to work independently and as part of a team and present ideas clearly and concisely
• Excellent organizational, time management and superior customer service skill and ability to resolve any client concerns
• Strong attention to details
• Native Japanese language skills (oral & written)
• Fluent English language skills (oral & written)

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Other benefits