Finance Analyst, L2 Technical Support

The Finance Analyst, L2 Technical Support, will maintain applications within the portfolio of the Customer Applications department to ensure continued delivery of solutions to meet business needs of councils, GSUSA and our girl scouts/volunteers.

Requirements

• Working on production support cases for applications owned by the Customer Applications team
• Case management production support and support across customer applications, through troubleshooting application issues, providing root cause analysis of reported issues and effectively communicating with client to support resolution.
• Identification of bugs and minor enhancements. Communicating these items to business analysts or managers within Customer Applications so that they can be tracked and prioritized
• Testing of solutions that were developed by our vendors so that these changes can be moved to production and regression testing
• Fixing records and doing data updates in our applications to match what really happened
• Develop in-depth functional knowledge of application(s) supported through Customer Applications with a primary focus on financial transactions

Benefits

• Paid Time Off
• Medical and Behavioral Health Coverage
• Dental and vision coverage
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Sick leave
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year