A Level III Field Service Technician will utilize their technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment. The role requires flexibility for long hours and travel, and involves assisting customers with operational or maintenance issues, addressing escalated technical and service-related concerns, and preparing reports for analyzing product failure trends and serviceability issues.
Requirements
- Apply company policies and procedures to complete routine tasks effectively.
- Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues.
- Represent the company professionally at all times.
- Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness.
- Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
- Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures.
- Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment.
- Record maintenance activities using approved methods and procedures.
- Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management.
- Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.
- Assist with the on-site training of less experienced field service technicians.
- Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses.
- Perform all activities safely and adhere to company safety policies and procedures.
- Complete other duties as assigned.
Benefits
- 401k Matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
- Life insurance
