Senior Customer Success Manager
GetWhyCopenhagen, Capital Region of Denmark, Denmark
Posted January 21, 2026
Full Time
About the Company
GetWhy is the enterprise qualitative insights capability partner for companies that want to truly understand people, not just measure them.
Job Description
GetWhy is looking for a Senior Customer Success Manager to join their team in Copenhagen, Denmark. The role involves partnering with insights and marketing leaders at global enterprises to drive adoption, impact, and long-term customer success.
Requirements
- Minimum 5-6 years of Customer Success, Account Management, or related experience in a high-growth B2B/B2C SaaS environment, consulting, or within the Insights Space.
- Proven track record of driving customer retention, satisfaction, and expansion.
- Exceptional change management, project management, and stakeholder management skills.
- Exposure to Insights and/or Global Enterprise Level industries is a plus; curiosity and the ability to learn complex environments quickly is essential.
Benefits
- Flexible work schedule with opportunities to work from home
- Newly renovated office in Nordhavn with stunning waterfront view
- Free daily energizers, vitamin shots, snacks, drinks
- Access to shared Fitness and spinning
- Healthy and flexible lunch
- Great team spirit
