Technical Account Manager (English & French speaker. Italian a bonus)

We are looking for a Technical Account Manager to ensure successful pitching, implementation, usage, and operations of our Enterprise Solution Product suite. The role requires a passion for technology, ability to communicate with technical and non-technical audiences, and expertise in enterprise product consulting and integration.

Requirements

• Serve as an advisor and key contact for customer integrations across all GI products and services
• Serve as customer advocate to improve the use of GI products in customer workflows to drive business goals
• Become a recognized Getty Images Enterprise Solution Platform expert
• Drive strong adoption and retention of products and tools by customers through training, ongoing outreach, and integration support
• Partner with product teams to provide insights and track the barriers to adoption and work with product teams to help identify new functional, programmatic, or improved processes to improve adoption and use
• Identify and proactively manage risk areas, scope, and customer expectations that could impact successful delivery
• Reports and tracks system issues and feature requests
• Monitor utilization of the product, provide reporting and trend activity feedback to demonstrate value
• Assist clients with production services such as uploading of assets, captioning, and organizing of their material when necessary

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Employee Stock Purchase Plan
• Learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development