Head of Customer Success

We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our enterprise customer success organization.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments.
• Proven track record of leading enterprise customer success teams at scale—driving retention and growth from $50M+ to $200M+ in ARR.
• Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks.
• Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance.
• Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems.
• Inspirational leadership style with the ability to build, coach, and retain high-performing teams.

Benefits

• Exceptionally generous paid time away from work
• Paid leave programs
• Savings opportunities with 401(k) and incentive plans
• Internal education programs
• Full array of health benefits
• Fitness reimbursement
• Cell phone subsidy
• Casual offices with snacks and drinks
• Peer recognition programs
• Health advocacy and employee assistance programs
• Chili cook-offs
• Pet insurance
• Environment that supports YOU