Customer Success Manager (Vancouver)

Customer Success Manager role at GeoComply, a company at the forefront of geolocation, cybersecurity, and anti-fraud innovation. The successful candidate will lead business and technical relationships with customers, improve customer experience, and drive business results.

Requirements

• Bachelor's degree in Business, Marketing, or related field
• Minimum of 5 years of experience in Customer Success, Account Management, or related customer-facing role
• Strong interpersonal skills with a focus on building customer relationships
• Excellent verbal and written communication skills
• Strong business and technical aptitude with the ability to understand complex business and customer requirements
• Ability to analyze data and identify trends
• Proficient knowledge of US gaming and sports betting compliance, regulations, and requirements
• Proficiency in using CRM software like Salesforce, HubSpot, or similar platforms

Benefits

• Performance-based bonus
• Equity plans
• Paid vacation and sick days
• Extended health benefits
• Generous Learning & Development Allowance
• Sports and Physical Wellness budget (30% of L&D Allowance)
• Charitable and DEI initiatives
• Team-building events