Field Service Tech

MI Conveyance Solutions Field Service Technicians provide the highest levels of mechanical service to meet the needs of our customers.

Requirements

• Performs on-site belt installation, splicing, and preventative maintenance and occasional call outs for emergency repairs.
• Fabricate lightweight and/or heavyweight belts in shop.
• Performs rigging to facilitate the lifting of belt rolls, presses and tooling on and off conveyor systems.
• Performs basic millwright tasks such as torch heating and cutting and removal and installation of conveyor components.
• Serves as customer contact on technical and service-related issues.
• Works in a safe, courteous, and professional manner always.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.
• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation
• Sick leave
• Holiday pay