Sr. Customer Support Specialist - Chesterfield, MO

GCG is seeking a Sr. Customer Support Specialist to join our Automation & Factory Solutions team. As a member of our Customer Support team, you’ll play a key part in supporting both our customers and our inside and outside sales teams.

Requirements

• Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
• Enter quotes into the ERP system
• Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
• Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, and systems
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

Benefits

• Competitive hourly pay
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
• PTO plan with company paid holidays
• 401K with employer contribution