System Engineer

The Senior System Engineer is responsible for providing first-line (L1/L2) technical support to global employees across regions, ensuring a positive, responsive, and consistent support experience. This role focuses primarily on endpoint support using Jamf and Microsoft Intune, supported by Jira Service Management, with clear escalation paths to L2/L3 teams in India, UK, and EMEA.

Requirements

• 5-7 years of experience in IT help desk or desktop support
• Basic understanding of macOS and Windows operating systems
• Exposure to Jamf and/or Microsoft Intune (hands-on or foundational)
• Familiarity with ITSM tools, preferably Jira Service Management
• Basic understanding of networking concepts (Wi-Fi, VPN, connectivity issues)
• Experience with regional L2/L3 engineering teams

Benefits

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet