The Senior System Engineer is responsible for providing first-line (L1/L2) technical support to global employees across regions, ensuring a positive, responsive, and consistent support experience. This role focuses primarily on endpoint support using Jamf and Microsoft Intune, supported by Jira Service Management, with clear escalation paths to L2/L3 teams in India, UK, and EMEA.
Requirements
- 5-7 years of experience in IT help desk or desktop support
- Basic understanding of macOS and Windows operating systems
- Exposure to Jamf and/or Microsoft Intune (hands-on or foundational)
- Familiarity with ITSM tools, preferably Jira Service Management
- Basic understanding of networking concepts (Wi-Fi, VPN, connectivity issues)
- Experience with regional L2/L3 engineering teams
Benefits
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet