Senior Manager - WFM

Genpact is seeking a Senior Manager - WFM to shape the future of work, drive AI and digital innovation, and solve real-world problems in a fast-moving, tech-driven environment.

Requirements

• Act as a liaison between the GCC and Site WFM teams
• Communicate well with clients and present data post analysis
• Administer communication to and from Operations and other support departments
• Manage long-term forecast/staff plan and lead monthly staff plan/budget meeting
• Work with Human Resources, Recruiting, and Training to coordinate hiring and training of new employee resources
• Oversee short-term workload forecasting and scheduling philosophy
• Manage WFM personnel on site and remote
• Conduct performance appraisals and provide measurable feedback

Benefits

• Competitive salary
• Opportunities for career growth and development
• Dynamic work environment with respect and integrity
• Customer focus and innovation