Lead Consultant - Level 2 Network Engineer, Routing and Switching
GenpactHyderabad, Telangana, India
Posted March 27, 2026
Full Time
About the Company
Genpact is a global professional services firm that delivers advanced technology solutions, combining process intelligence and artificial intelligence to transform business operations. The company specializes in digital transformation, business consulting, and AI-driven services across sectors such as banking, insurance, healthcare, energy, automotive, and retail. By leveraging a robust partner ecosystem and a culture of continuous learning, Genpact delivers measurable outcomes and lasting value for leading enterprises worldwide. Its client-centric approach and decades of proven trust distinguish Genpact as a trusted partner for organizations seeking innovative, data-driven solutions.
Job Description
Genpact is seeking a skilled Level 2 Network Engineer with strong expertise in routing and switching to manage network incidents, perform configurations and upgrades, and ensure network stability and performance.
Requirements
- Monitor and troubleshoot network incidents related to routing and switching.
- Perform configuration changes on routers and switches as per change requests.
- Assist in the implementation of new network solutions and improvements.
- Respond to tickets/escalations as per SLA timelines.
- Collaborate with other IOPS team to guide and resolve escalated issues.
- Coordinate with vendors or service providers for hardware issues.
- Maintain documentation related to network diagrams, configurations, and changes.
- Participate in scheduled maintenance and network upgrade activities.
- Ensure compliance with network security policies and standards
- Draft the detail changes without any errors, present the same in CAB with confidence.
- Maintain comprehensive documentation of network configurations, procedures, and standards.
- Stay abreast of emerging technologies, trends, and best practices in networking.
Benefits
- Leadership opportunities
- Competitive salary and benefits package
- Professional development and growth opportunities
- Diverse and inclusive work environment
- Opportunities to work with cutting-edge technologies and AI solutions