Technical Support Analyst in Orlando, FL - Hybrid Role
GD Resources LLCOrlando, Florida, United States
Posted November 21, 2025
Full Time
About the Company
GD Resources LLC is a Women Veteran-Owned firm headquartered in Maryland, specializing in Business Management, Information Technology, and Professional Services. The company serves state and federal agencies with mission-aligned solutions, emphasizing precision, innovation, and regulatory compliance. GD Resources stands out with its customer-first approach, decades of expertise, professional certifications, and commitment to excellence.
Job Description
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software.
Requirements
- Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
- Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
- Knowledge on Web Services (SOAP, REST)
- Experience Data Extraction Technologies (e.g. JDBC, ODBC)
- Hands-on experience exporting/importing data between separate systems
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in any bi-directional, integration between two systems
- Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log files including tools like Splunk
