Senior IT Support Specialist

We’re growing and looking for our next IT rock star. We believe in building technology solutions, and relationships, that last, by putting people first, solving real business problems, and delivering support that’s fast, friendly, and always rooted in doing what’s right.

Requirements

• Resolve complex Tier 2 and Tier 3 IT support issues via remote, phone, email, or onsite support.
• Troubleshoot and resolve problems with everything from Microsoft 365 and Azure to iOS devices and Cisco networks.
• Provide leadership and mentoring to our technical team—sharing knowledge, elevating standards, and supporting excellence.
• Follow and contribute to our documentation and internal processes.
• Communicate clearly and regularly with clients, ensuring they’re always in the loop.
• Keep detailed notes and logs in our PSA and documentation platforms.
• Contribute to high Client Satisfaction Scores by delivering exceptional service.
• Participate in team huddles and planning sessions, your voice matters here.