Customer Care Specialist
GardaWorldPasig, Philippines
Posted May 16, 2025
Full Time
About the Company
GardaWorld is the world’s largest privately‑owned security services provider, delivering end‑to‑end cash logistics, protective, and specialized security solutions across more than 100 countries. Its core offerings include armored cash transport, ATM and vault services, executive protection, aviation and travel security, event security, and comprehensive crisis management. The company differentiates itself through a fully integrated platform that combines physical security, consulting, and the Crisis24 portal—an authoritative source of verified international security information. With a culture rooted in operational excellence, innovation, and a commitment to safeguarding people and assets, GardaWorld remains the industry’s trusted partner for complex security challenges.
Job Description
ECAM is looking for a Customer Care Specialist to provide exceptional service to customers, resolve issues, and maintain a deep understanding of products and services. The ideal candidate has a year of customer service experience, excellent communication skills, and a strong customer service attitude.
Requirements
- A year of Customer Service experience with combined voice and non-voice skills
- Excellent verbal and written communication skills
- Must be comfortable working with various levels of leadership – from managers to executives and owners
- Must demonstrate strong customer service behavior and the “do what it takes” attitude
- Must demonstrate ability to work effectively in a multi-tasking environment
- Excellent time management, issue management, and prioritization skills essential
- Demonstrated track record of outstanding customer service delivery
- Ability to defuse tense situations and willingness to comply with overall corporate and departmental policy
Benefits
- Day 1 HMO for you and two (2) of your dependents
- Annual and Performance Based Salary Increase
- Additional Leave Credits