Join GardaWorld as a Security Client Services Manager, where you'll champion service quality, strengthen client relationships, and drive account success through proactive communication, problem-solving, and operational insight.
Requirements
- Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
- Develop and maintain effective relationships with clients and employees
- Meet regularly with clients to address problems and offer solutions
- Participate in the recruitment, selection, orientation, training, and continual development of staff
- Routinely visit and inspect supervisors and security officers
- Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
- Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
- Ensure 100% compliance with all federal, state, and local regulations in assigned accounts
- Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts
- Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed
- Perform other duties as assigned
Benefits
- Competitive Salary: $70,000 - $75,000 / year + Auto Allowance
- Work Site Location: Rocky Hill, CT
- Set Schedule: Monday - Friday, a combination of in-office and in-the-field work
- Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
- Career Growth: Career growth opportunities at GardaWorld
- Travel: Daily in-person visits to various client sites throughout the market
