Senior Product Manager, Customer Operations Technology
Gametime UnitedUnited States
Posted December 8, 2025
169950 - 199941 USD year
Full Time
About the Company
Gametime is committed to bringing together individuals from different backgrounds and perspectives to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
Job Description
Gametime is looking for a Senior Product Manager to drive the technology strategy behind our Customer Operations organization. You'll lead the tools, systems, and automations workstreams that power how we support fans.
Requirements
- 7+ years of product management experience
- Experience building tech for customer support, internal tools, automation, or operations
- Strong analytical skills and deep comfort working with data
- Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows
- Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools
Benefits
- Flexible PTO
- Competitive salary & equity package
- Monthly Gametime credits for any event ($1,200/yr)
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- Diverse Family-forming benefits through Carrot Fertility
- 401k, HSA, pre-tax savings programs
- Company off-sites and meet-ups
- Wellness programs
- Tenure recognition