The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner’s objectives. The Community Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential. The Community Director is also tasked with maintaining and inspiring the company culture.
Requirements
- Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
- Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
- Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
- Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
- Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
- Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace.
- Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles.
- Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices.
- Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property’s performance, and responding to owner requests as needed.
- Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports.
- Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
- Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
- Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
- Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
- Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
- Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
