Loyalty Operations Specialist
Galadari BrothersUnited Arab Emirates
Posted July 9, 2025
Full Time
About the Company
Galadari Brothers is a diversified conglomerate with over six decades of experience in heavy equipment, motors, media, food & beverage, engineering, travel & tourism, real estate, sports, facilities management, and contracting. Headquartered in the UAE, the company operates across multiple industries including media (Khaleej Times), food retail (Baskin Robbins, Dunkin’), automobiles (Mazda, Komatsu), and heavy equipment. Galadari employs a global team of over 6,000 from diverse nationalities, serving over 70 million customers annually in the UAE and beyond.
Job Description
The Loyalty Operations Specialist will be responsible for managing vendor relationships, coordinating product updates, ensuring system stability, supporting day-to-day operations, and collaborating with internal teams to enhance loyalty program performance. This role focuses on operational excellence, communication, and process improvement within the loyalty program to improve member experience and customer engagement.
Requirements
- Vendor and Product Management
- System Configuration and Support
- Operational Excellence
- Collaboration and Communication
- Strong organizational and project management skills
- Excellent requirement documentation and product solutioning skills
- Proficiency in managing loyalty platforms and CRM systems
- Analytical skills
- Proficient with JIRA or other project management tools
- Bachelor’s degree in Business Management, Marketing, IT, or a related field
Benefits
- Competitive salary
- Opportunity for professional development