Service Delivery Leader (Remote in USA)

Join Gainwell Technologies as a Service Delivery Leader and play a key role in managing all aspects of service delivery for our company. You will be a trusted delivery advisor to the Client Delivery Leader, responsible for all aspects of service delivery assigned to customer accounts. We have a proven reputation for building and delivering impactful solutions and are looking for a Program Director with strong program management skills and the ability to navigate both strategic and tactical aspects of delivery management.

Requirements

• 5+ years of delivery leadership (supervisory) with skills to manage a team of technical personnel, business analysts, and project managers in a matrixed environment
• Technical and subject matter experience in MMIS and experience in managing ongoing maintenance and operations
• 5+ years of Program/Project management expertise (PMP preferred)
• Customer facing skills with proven background of interacting with client leadership
• Bachelor’s degree (preferably in Engineering, Computer Science or business) required

Benefits

• Health (medical, dental, vision) benefits
• Company match 401K
• Flexible vacation policy
• Education assistance
• Leadership and technical development academies