Technical Support Engineer - 1st Shift
FuturexTexas, United States • San Antonio, Texas, United States
Posted March 8, 2023
Full Time
About the Company
For over 40 years, Futurex has been an award-winning leader and innovator in the encryption market, delivering uncompromising enterprise-grade data security solutions. Over 15,000 organizations worldwide trust Futurex to provide groundbreaking hardware security modules, key management servers, and cloud HSM solutions. Futurex maintains an unyielding commitment to offering advanced, standards-compliant data encryption solutions, including: • Hardware security modules (HSM) for general purpose, payments, CloudHSM, and post-quantum environments • Enterprise key management and data protection including cloud key management (BYOK/EKM), IoT key injection, tokenization, database encryption, and file encryption • PKI and certificate authority solutions for document & code signing, offline root, issuing CA, EMV CA, and IoT PKI management • Cryptographic and key management offloading for hundreds of common applications, cloud services, and network appliances • Advanced automation, monitoring, and orchestration platforms for large, distributed fleets of HSMs. Throughout every facet of our organization, we focus on providing exceptional customer service, best-in-class technology, and cost-effective solutions for our customers. Our dedication to meeting the growing business needs of our global customers and partners is exhibited by the continuous expansion of our innovative products and services. Futurex is headquartered outside of San Antonio, Texas, with regional offices worldwide and over a dozen data centers across five continents. Through our results-oriented engineering culture, we have provided many of the world’s top enterprises with custom solutions supporting aggressive timelines to market.
Job Description
Futurex is seeking a Technical Support Engineer for their 1st shift, working at their Engineering Campus in Bulverde, Texas. The role involves providing technical support to a global customer base, troubleshooting hardware and software, and assisting with training and project management. Internally, the position involves developing deep industry knowledge and transitioning to sales and business development.
Requirements
- Provide ongoing technical support and guidance to Futurex’s global customer base.
- Test and troubleshoot hardware, software, and firmware.
- Train customers on Futurex product line and data security best practices.
- Help develop customer IT environments and provide project management services.
- Write and maintain technical documentation.
- Understand industry-specific APIs and protocols.
Benefits
- Competitive compensation and opportunities for advancement
- Opportunity to travel to worldwide destinations
- Health, dental, vision, life, and short/long-term disability insurance
- Complimentary gym membership on Bulverde campus
- Retirement plan with employer contribution match
- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style corporate culture