Expression of Interest - Customer Service and Complaints Assistant - Go.Compare
Future PublishingCardiff, Wales, United Kingdom
Posted January 19, 2024
25000 - 25000 GBP year
Full Time
About the Company
We are Future. The global platform for specialist media. We create expert original content that connects people to their passions across a portfolio of over 200 phenomenal brands. Through our websites, magazines, events, and social spaces we reach 1 in 3 adults online in the UK and the US. Founded in 1985, we have grown significantly to a global business with over 3,000 colleagues. We are the largest magazine publisher in the UK with a combined circulation of more than 3 million across our publications. We innovate through our proprietary technology and diversify our audiences across new platforms every year. We’ve got an ambitious plan to build on our growth momentum and unlock new opportunities.
Job Description
Go.Compare is a customer-focused insurance company seeking an enthusiastic Customer Service and Complaints Assistant to support customers with online comparisons and offers. The role involves providing clear product information, resolving customer inquiries, and advocating for customer needs. It's a hybrid position based in Cardiff, Wales.
Requirements
- Experience in supporting customers within a contact centre or face-to-face environment.
- Experience communicating with customers via telephone, email, and social media.
- Excellent attention to detail
- Experience of using Microsoft Office Suite (Word, Excel, Google Suite).
Benefits
- Uncapped leave
- Bonus potential
- Referral bonuses
- Colleague Assistant Programs
- Share purchase plan
- Wellbeing support
- Internal job family level