Customer Operations Manager

Funnel Leasing Inc. is hiring a Customer Operations Manager to work remotely within the U.S. The role involves partnering with clients, guiding them through business transformation, and ensuring their success in utilizing our software solutions. The annual salary range for this role is $100,000 - $110,000.

Requirements

• Act as an advisor and point of contact to assigned clients
• Provide product and services guidance, consultative services, project management, and supporting ongoing adoption
• Prepare and lead customer meetings to gather requirements, provide updates, and ensure alignment on key initiatives
• Manage and execute system administrative tasks within the Funnel software
• Serve as the primary point of contact for customer technical escalations
• Facilitate customer business reviews, including analysis of data and co-leading the review with Sales
• Collaborate closely with internal teams to ensure alignment and successful execution of customer initiatives
• Develop and maintain strong relationships with key stakeholders at client organizations

Benefits

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• EAP
• Uncapped Discretionary Time off
• Sick Leave
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups