Learner Experience Manager, Simplilearn

Simplilearn is seeking a Learner Experience Manager to handle high-priority customer issues, resolve escalated concerns, and implement strategies to retain customers. The role focuses on improving customer satisfaction, reducing churn, and ensuring smooth issue resolution across teams.

Requirements

• Post secondary education in tech or education field
• 2+ years of experience in education, teaching, instructional coaching, academic operations or learning and development
• Excellent communication and project management skills
• Ability to operate and execute independently while collaborating virtually with internal teams and leadership

Benefits

• On-Target Earnings (OTE): $55,000 annually, plus benefits