User Enablement Lead (m/w/d)

An opportunity to step into a “startup” inside Fugro, the world’s leading geodata company, to help revolutionize how ground data is acquired, managed, analyzed and made part of safe & sustainable infrastructure design & build. As a User Enablement Lead, work alongside passionate experts, and help our users have an optimal experience with GeoDin and obtain the highest value.

Requirements

• Client Onboarding & Support: Help clients onboard: Manage client onboarding processes, including license provisioning, documentation and assistance.
• Time coordination: Coordinate with the Client Success and Sales teams to ensure timely setup and delivery of software packages and extensions or trainings
• Ensure retention: Maintain accurate records of client contracts, license usage, and renewals.
• Operational Support: Maintain internal administrative procedures for GeoDin deployments.
• Ensure compliance with internal data governance and software usage policies.
• Team Coordination: Act as the liaison between Client Success, Sales, and Technical Support teams.
• Schedule and document internal & external meetings, training sessions, and client workshops.
• Documentation & Reporting: Enrich our user guides, with maintaining our online platforms where users can access self-service content, such as our support website, video channels etc.
• Maintain up-to-date documentation for administrative workflows and client setups.
• Generate reports on client onboarding status, license metrics, and support activities.
• Assist in preparing materials for audits, reviews, and internal reporting.

Benefits

• Competitive salary
• Flexible working hours
• Company pension scheme
• Support for your health (e.g., Job Bike, EGYM, Humanoo) and your protection through additional group accident insurance
• Fugro Academy for development and growth