Senior Manager, Customer Experience (Remote)
FreenomeCalifornia, United States • Colorado, United States
Posted October 16, 2025
157675 - 242000 USD year
Full Time
About the Company
Freenome is a high-growth biotech company founded in 2014, dedicated to developing next-generation blood tests for early-stage cancer detection using multiomics platforms and machine learning. The company focuses on preventing, detecting, and treating diseases through innovative molecular diagnostics and computational biology, with its first test targeting colorectal cancer and advanced adenomas. Freenome's culture emphasizes mission-driven employees who prioritize patient impact and cross-collaboration.
Job Description
Freenome is a fast-growing biotech company developing cancer detection tests using a multiomics platform and machine learning. They are seeking a Senior Manager, Customer Experience to lead the Order-to-Cash process, focusing on scalable and efficient solutions for providers and patients. This role reports to the Director of Customer Experience and requires a strategic mindset, strong communication skills, and experience in a clinical laboratory setting.
Requirements
- Develop product strategy & lifecycle roadmap for order-to-cash solutions
- Conduct thorough market research
- Leverage insights to inform product strategy
- Create product roadmaps
- Define user needs
- Build relationships with key stakeholders
- Collaborate with cross-functional teams
- Develop and monitor KPIs
- Define and monitor key performance indicators (KPIs)
- Be comfortable with ambiguity
Benefits
- Medical, financial, and other benefits
