Customer Experience Agent
frank greenMelbourne, Victoria, Australia
Posted October 21, 2025
Full Time
About the Company
frank green is not a person. It’s a philosophy. We started with an honest approach to sustainability – reducing single-use waste by reimagining cups and bottles. Since its inception in 2014, frank green has grown into one of the world’s most loved reusable cups and bottles brands and is rapidly expanding around the world - specifically the US. We all want to do better by our planet. We know how bad single-use coffee cups, water bottles, and plastics are for the environment. Our mission is to stop the manufacturing and use of single-use items by creating innovative products that are stylish, good for the environment and made to fit you.
Job Description
frank green is seeking a Customer Experience Agent to deliver exceptional support to their global community. The role involves responding to customer queries across multiple channels, resolving issues, advocating for customers, and identifying trends. This position requires a proactive individual who thrives in a dynamic, fast-paced environment and champions the sustainability and satisfaction of their customers.
Requirements
- 2+ years’ experience in customer experience, preferably in e-commerce or a fast-moving product-based business
- Strong verbal and written communication skills
- Confident in juggling multiple enquiries and staying calm under pressure
- Tech-savvy with experience with Gorgias and Shopify
- Resilient, empathetic and proactive in problem-solving
Benefits
- Hybrid working environment
- Dog-friendly offices
- Opportunities to grow your career
- Generous team discount
- Birthday leave
- Generous parental leave
