Client Delivery Manager (Norway)

We're looking for a Client Delivery Manager who wants to step into a high-impact role at the center of our customer operations, leading performance dialogues with customers and driving operational excellence internally.

Requirements

• Act as the primary operational contact for customers
• Monitor SLA & KPI performance and proactively manage deviations
• Handle escalations and drive resolution internally
• Lead operational governance meetings
• Drive collaboration across Service Desk, Procurement, Operations and other internal teams
• Identify delivery improvements and optimization opportunities
• Support upselling opportunities together with Sales

Benefits

• Competitive salary
• Generous parental leave
• Tuition reimbursement
• Relocation assistance