Relationship Manager

As a Relationship Manager at Foxen, you will drive customer growth and retention by building deep, strategic partnerships with your assigned portfolio of customers. You will focus on understanding each customer's goals, ensuring they realize maximum value from Foxen's solutions, and identifying opportunities for expansion across our product suite.

Requirements

• Serve as the primary point of contact for assigned customers, maintaining regular communication, and fostering strong, trust-based relationships.
• Deeply understand the full range of Foxen's offerings and effectively communicate the value of additional products or services.
• Leverage consultative sales techniques to position relevant solutions that meet client needs.
• Identify and execute opportunities for account growth through new product adoption, contract expansion, or deeper integration of existing services.
• Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
• Conduct Strategic Business Reviews with key stakeholders.
• Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
• Manage customer input and feedback for all escalations with detailed direction and timelines.
• As necessary, visit customers, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

Benefits

• Competitive annual salary
• Bonus opportunities
• Robust benefits package
• Three health insurance plans
• Voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance
• Paid Time Off
• Paid holidays
• 401k with 4% company match