Customer Support & Sales Agent | E-commerce | Remote

We're building a tribe of thoughtful humans who care about doing meaningful work together. As a Customer Support & Sales Agent, you'll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email.

Requirements

• Deliver friendly and solution-oriented support via phone, chat, and email
• Conduct structured phone interviews with potential customers to assess needs and recommend products
• Drive upsells by identifying value-aligned opportunities
• Resolve customer issues with calmness, care, and follow-through
• Maintain a professional tone that reflects our brand values across all communication channels
• Collaborate cross-functionally to ensure a smooth customer journey from start to finish

Benefits

• Full flexibility with your schedule in a fully remote setting
• Complimentary gym memberships
• Company-sponsored outdoor adventures
• Personal development budget
• Generous paid time off
• Budget for home office setup
• Strong company culture and network of unique individuals