Specjalista/Specjalistka ds. Obsługi Klienta
FortumGdańsk, Pomeranian Voivodeship, Poland
Posted February 4, 2026
Full Time
About the Company
Fortum is a Nordic energy company that reliably produces and delivers energy to our customers and the Nordic power grid.
Job Description
Join our team in Gdańsk and take on the comprehensive customer service role. The main tasks include comprehensive customer service for business customers, timely responses to customer inquiries and complaints, and advisory services on the use of energy and gas. Building long-term relationships and ensuring the highest quality of service at every stage of contact is also crucial.
Requirements
- Comprehensive customer service for business customers - incoming and outgoing calls, emails, chat, and SMS.
- Timely responses to customer inquiries and complaints.
- Advisory services on the use of energy and gas, allowing the customer to make informed decisions.
- Building long-term relationships and ensuring the highest quality of service at every stage of contact.
Benefits
- Employment based on a labor agreement.
- Work on a full-time basis in a modern office building with free parking.
- Private medical care
- Life insurance
- Sports card financing
- Lunch card
- Social funds
- Pension programs (PPK)
- Gifts
- Events for children and employees
- Wellbeing platform
- Massages
- Webinars
- Employee programs
