Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted February 25, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to enhance its Global Customer Success and Support function. This role involves providing troubleshooting expertise for Fortinet products like FortiGate, collecting customer information, and identifying solutions, optimizations, and improvements. The specialist will also provide customer education, manage cases, and represent Fortinet in a call center setting.
Requirements
- Minimum 3+ years of experience in a technical support or system administration role
- Bachelor’s degree in computer science, Software Engineering or related field
- Deep working knowledge of operating systems (Windows, OSX, Unix/Linux)
- Strong troubleshooting and problem-solving skills
- Ability to work in the office 3-5 days a week
- Possibility of an on-Call rotation
Benefits
- Medical, dental, vision
- Life insurance
- Disability insurance
- Paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
- 401k
- 11 paid holidays
- Bonus eligibility
