Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to join their expanding team in Atlanta, Georgia. This role involves providing troubleshooting, escalation, and customer support to customers and partners, especially for Fortinet products like FortiGate. The position requires exceptional troubleshooting skills and collaboration with other teams to ensure customer success.

Requirements

• Minimum 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
• Bachelor’s degree in computer science, Software Engineering, or related field
• Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
• Strong understanding of TCP/IP, routing protocols, L2/L3 switching
• Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
• Strong troubleshooting and problem-solving skills
• Previous call center experience
• Ability to work in the office 3-5 days a week
• Possibility of an on-Call rotation

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k)
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program