Engineering Manager
ForethoughtSan Francisco, California, United States
Posted September 15, 2025
Full Time
About the Company
Forethought is an advanced AI system for customer support, powered by Autoflows technology. It autonomously handles complex issues across multiple channels, providing accurate, context-rich responses through reasoning, planning, and integration. With a multi-agent architecture, Forethought supports teams in solving customer problems, assisting human agents, and uncovering valuable insights, transforming support operations with AI that learns and adapts.
Job Description
Forethought is a leading AI-native customer support platform built on a multi-agent architecture. They are seeking an Engineering Manager to lead a team of engineers, contribute to technical architecture, and mentor on scaling their platform to handle over 1 billion monthly interactions. The company is poised for significant growth and offers opportunities in AI-driven customer support.
Requirements
- Manage a team of product engineers (Full-Stack, Frontend, and Backend engineers).
- Design engineering services that power Forethought’s core AI features.
- Collaborate with product and design teams to translate user needs into scalable solutions.
- Scale and optimize the product to handle over 1 billion monthly interactions.
- Partner with AI/ML engineers to integrate LLM-based capabilities.
- Drive technical excellence and own projects end-to-end.
Benefits
- Competitive Salary
- Comprehensive Healthcare
- Paid Time Off
- 401k Matching
