Customer Success Manager
ForethoughtUnited States • Canada
Posted September 30, 2025
Full Time
About the Company
Forethought is an advanced AI system for customer support, powered by Autoflows technology. It autonomously handles complex issues across multiple channels, providing accurate, context-rich responses through reasoning, planning, and integration. With a multi-agent architecture, Forethought supports teams in solving customer problems, assisting human agents, and uncovering valuable insights, transforming support operations with AI that learns and adapts.
Job Description
Forethought is an AI-native platform for enterprise customer support built on a multi-agent architecture. They are seeking a Customer Success Manager to bridge the gap between customers, internal teams, and the AI solutions provided. The role involves technical product enablement, solution delivery, and leadership in driving customer value and growth within the Renewal process.
Requirements
- BA/BS degree or equivalent experience
- 5+ years of customer-facing experience in SaaS
- 3+ years of technical consulting, account management, or solutions engineering experience
- Experience with AI/Machine Learning/NLP technologies
- Strong communication skills
- Experience managing customer renewals and retention
Benefits
- Health Insurance
- Paid maternity, paternity & parental leave
- Company wide wellness days
