Merchant Operations Manager
ForageSan Francisco, California, United States
Posted November 17, 2025
65000 - 95000 USD year
Full Time
About the Company
Forage is building the modern payments stack that powers inclusive commerce, helping SNAP EBT shoppers stretch their grocery budgets every week, and making healthy food more affordable and accessible to the 42 million Americans on food assistance.
Job Description
Forage is seeking a Merchant Operations Manager to drive end-to-end operational excellence, accelerate merchant onboarding, and champion customer success. The ideal candidate has a deep understanding of government benefits programs, particularly EBT and SNAP, and can optimize processes, identify new growth opportunities, and collaborate cross-functionally to solidify Forage's position as the preferred EBT partner.
Requirements
- Proven experience (5+ years) in operations, strategy, or program management
- Demonstrated ability to manage and grow relationships with large-scale accounts
- Strong project management skills with experience managing complex cross-functional initiatives
- Excellent communication and relationship-building skills
- A track record of process improvement and optimization
Benefits
- 100% of Medical, Dental and Vision coverage for yourself and dependents
- Regular team lunches at our San Francisco office
- A fun and caring environment that prioritizes transparency, growth, and ownership