Quality Assurance and Training Officer

Foodics is seeking a Quality Assurance and Training Officer to ensure an exceptional customer journey across all touchpoints. The role involves monitoring and evaluating customer interactions, delivering onboarding programs, providing training, supervising post-sales services, conducting UAT, and collaborating with cross-functional teams. The ideal candidate will be passionate about quality, training, and customer service.

Requirements

• Minimum 1–2 years of experience in quality assurance, training, or customer experience within a service-oriented environment or any related field.
• Bachelor’s degree in Business Administration, Engineering, Quality Management, or other relevant fields.
• Strong training, facilitation, and coaching skills with the ability to engage diverse learners.
• Excellent written and spoken communication skills in both Arabic and English.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Knowledge of quality frameworks, customer service processes, and process optimization.
• Strong Microsoft Office skills (Excel, Word, PowerPoint).

Benefits

• Highly competitive compensation packages
• Bonuses
• Potential for shares
• Personal development and training stipend
• Autonomy
• Mentoring
• Challenging goals