We have an exciting opportunity for a Graduate Support Consultant to join our team providing support and consultative services to a wide variety of clients and internal communities.
Requirements
- Acting as an escalation point to assist resolution on a wide range of incidents and service requests, when required, ensuring swift and effective resolution while meeting SLAs
- Troubleshoot and resolve advanced issues across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 environments and custom applications
- Take ownership of high priority incidents and coordinate with vendors, internal teams, and customers to drive timely resolution
- Work as part of the wider FSP project team to support and deliver technical solutions to clients.
- Produce technical artefacts including administration guides, knowledge-sharing articles and configuration documents to be used internally and externally.
- Build, maintain and grow relationships with existing and new FSP clients.
Benefits
- Competitive salary
- Excellent benefits package
- Hybrid working
- Industry leading coaching and mentoring
- Equal and Fair Opportunity
