Customer Support Representative, Bilingual

FloSports is seeking a customer-focused, tech-savvy, and bilingual Customer Support Representative to join their dynamic team. The ideal candidate will provide timely and professional support via phone and email, troubleshoot technical issues, and collaborate across departments to ensure a seamless customer experience.

Requirements

• Fluent in Canadian French (spoken, written, and reading)
• Minimum of two years of customer service experience (preferred)
• Strong problem-solving skills with a proactive, solution-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively in a team
• Proficient with computers and comfortable using various technical tools
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility to work a variety of shifts, including days, evenings, and weekends

Benefits

• Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program
• Free Employee Assistance Program
• RRSP, with company matching 3%
• 15 Vacation days to begin
• 5 Person Paid Emergency Days, 5 Personal Unpaid Emergency days
• 1 Birthday Paid day off
• FloFun social group creating a full calendar of team building and social events for all staff
• Stocked snack bar, fridge, and catered lunches weekly
• Annual equity awards for all top performers
• Company donation to youth teams and leagues that our employees coach