We're seeking a Parts and Service Specialist to join our team at Flexcar. As a key player in our success, you'll work with some of the largest fleet companies in America and gain hands-on experience with our 209 unique vehicle models. We offer a competitive compensation package, including a full benefit package day one, and opportunities for career growth and development.
Requirements
- Parts sales
- Parts stocking, ordering, receiving, returns, cycle counting and physical inventory
- Customer appointment scheduling
- Maintenance and repairs of Flexcar vehicles
- Negotiating favorable costs/terms with local vendors for parts and supplies
- Meet and greet all service customers
- Handle direct customer contacts, transferred calls from customer care, and assist in planning for each customer
- Using company tools to source, order, receive, locate, allocate, and reconcile parts inventory
- Track core returns and process them back to vendors for timely core credits
- Return parts as needed to keep on-hand parts to a minimum
- Order and track consumable supplies
- Assist with Environmental Health and Safey EH&S compliance for site
- Establish specific time with all customers to update them on the status of their vehicle
- Keep customers informed throughout the repair process and give relevant updates
- Create, manage, and problem solve repair orders from end to end
- Remain calm, solution-oriented, and empathetic throughout escalated customer interactions
- Follow Flexcar standard operating procedures (SOPs) at all times
- Keep the workplace free and clear of hazards, according to 5S standards
- Review work orders for accuracy of work performed and parts installed
- Use of computers, including internal and external technology systems in order to complete daily assignments
- Assist in onboarding other new team members and be a good team player
Benefits
- 80 hours of PTO in the first year, up to 120 hours in later years
- Multiple company paid holidays
- 40 hours of Sick time
- 401(k) with company match from day one of hire
- Excellent, low-cost healthcare coverage including: medical, dental, vision
- Discounted employee rate on Flexcar products and no annual membership fee
- Weekly Pay
- Uniforms
