Customer Success Manager - Singapore, Relocation Supported

Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers. The Customer Success Manager will analyze data, gather insights, and work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements.

Requirements

• 2-5 years of experience as a Product Operations Analyst or a similar role in operations or risk
• Excellent written and verbal communication skills in English
• Proficiency in using data analysis tools and techniques
• Familiarity with product lifecycle management principles and methodologies
• Experience working with cross-functional teams
• Knowledge of product management frameworks and methodologies
• Familiarity with project management tools and software
• Demonstrated ability to work independently and meet deadlines consistently
• Continuous learning mindset
• Travel flexibility for customer meetings or team gatherings
• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience in a product-focused role within the fintech industry
• Ability to communicate clearly and effectively with internal stakeholders and customers
• Understanding of financial data security and privacy regulations
• Familiarity with risk management principles and methodologies
• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
• Knowledge of data privacy regulations and practices related to handling sensitive financial information
• Familiarity with customer support systems and workflows
• Experience with implementing and optimizing key performance indicators (KPIs)
• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence

Benefits

• Get equity from day 1 at a Y Combinator startup
• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing
• Work alongside a highly competent, top-tier team
• Great career development opportunities in a fast-growing early-stage startup
• Enjoy a low-bureaucracy environment
• Experience an international work culture in a flat organizational structure