Customer Support Coordinator
Fix Group ManagementFranklin, Tennessee, United States
Posted October 23, 2025
44000 - 56000 USD year
Full Time
About the Company
Fix Group Management specializes in providing top-tier home repair services and preventative maintenance to homeowners nationwide. With a focus on exceptional customer service, the company ensures homes are not only repaired but also protected from future issues. Their commitment to reliability and quality sets them apart in the industry.
Job Description
Shop Fix Academy is seeking a Customer Support Coordinator to support their Tech Fix training program. The role involves onboarding new clients, managing vendor booth presence at conferences, assisting with administrative tasks, and monitoring customer satisfaction. The company emphasizes team collaboration, personal development, and a positive client experience.
Requirements
- 2+ years of experience in a similar position
- Experience with Google Suite preferred
- Experience with social media platforms (Facebook, Instagram, etc.)
- Team player with strong organization and time management skills
Benefits
- Health, dental, and vision insurance
- Retirement with company match
- Christmas club program with company match
- Company-paid life insurance and long-term disability
- Short-term disability
- Critical illness and accident coverage
- Employee Assistance Program
- Paid time off
- Paid holidays
