Credit Card Specialist

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Requirements

• Process credit card applications, coordinate with the Credit Department for approvals, and ensure all required documentation is completed and cards are ordered.
• Answer inbound and make outbound calls to assist customers with credit card transactions, providing excellent customer service and resolving errors over the phone in compliance with regulations.
• Balance daily reports and internal accounts.
• Pull and review past-due reports weekly, submit findings to the Special Assets Department, and collaborate with the team to resolve delinquent accounts.
• Work with the Marketing Department to ensure all credit card rate updates and application changes are accurately communicated and implemented.
• Post all credit card payments via on credit card processor system (currently Client Link).
• Provide any maintenance on credit card processor system including lost/stolen cards, reissues, etc.
• Adhere to BSA/AML policy and all other bank policies.

Benefits

• Medical
• Dental
• Vision
• Basic life/AD&D insurance
• Prescription drug benefits
• Long term disability
• Salary continuance (short-term disability)
• Paid holidays
• Paid vacation and sick leave
• Tuition reimbursement program
• 401k
• Section 125 cafeteria plan
• FGB stock grants