Technical Account Manager
First FocusCanberra, Australia
Posted February 24, 2026
Full Time
About the Company
First Focus is Australia's best mid-market Managed Service Provider, with a strong culture and a focus on employee growth and development.
Job Description
First Focus is seeking a Technical Account Manager to own client relationships, shape IT strategies, and make technology matter. The role requires technical capability, commercial sharpness, and strong communication skills.
Requirements
- Experience as a Technical Account Manager, IT Consultant, or similar role in an MSP or complex multi-client environment
- Strong technical foundation across infrastructure, cloud, security, and modern workplace
- Confident communicator with senior stakeholders and C-suite executives
- Solid commercial awareness, comfortable discussing budgets, value, and long-term planning
- Calm, solutions-focused mindset when things get complex
- Clear communication, strong ownership, and reliable follow-through
Benefits
- Competitive salary package
- Free access to Uprise
- Flexible working for work-life balance
- 10 paid study days per year
- Exam fees paid
- Pay rises for certifications (conditions apply)
- Weekly internal training
- FastTrack mentoring program
- MAD Council
- Tesla company car option (conditions apply)
- Regular social events