Patient Service Representative

The Patient Service Representative (PSR) coordinates across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff. The PSR assists in coordination of healthcare and patient-centric care management by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare.

Requirements

• Provide new and/or established patients with all forms that must to be completed or updated to ensure accurate patient demographic, insurance, financial (Sliding Fee Scale) and UDS information
• Ensure the completeness of forms, and accuracy of data obtained, are entered correctly into the corporate practice management systems
• Resolved patient concerns in an effective and timely manner, to include re-routing calls

Benefits

• Professional and courteous patient service
• Excellent patient satisfaction
• Scheduling all patient appointments (to include follow-up visits) for individual location(s) in a timely manner and in accordance with corporate production goals