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First Advantage (Nasdaq: FA) is a leading provider of comprehensive background check solutions, enabling employers and housing providers to make informed decisions while reducing risk and ensuring compliance. With a global presence spanning 29 locations and a staff of over 6,400 employees, the company offers advanced technology-driven background screening, residential screening, and investigative research services in over 200 countries. First Advantage's extensive global capabilities and commitment to reliability make it a trusted partner for fast and accurate decision-making.
As an Sr. Salesforce Business Analyst at First Advantage (FA), you will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations. A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for Customer Care, which includes channels such as email, chat, phone, and web. The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.
First Advantage (Nasdaq: FA) is a leading provider of comprehensive background check solutions, enabling employers and housing providers to make informed decisions while reducing risk and ensuring compliance. With a global presence spanning 29 locations and a staff of over 6,400 employees, the company offers advanced technology-driven background screening, residential screening, and investigative research services in over 200 countries. First Advantage's extensive global capabilities and commitment to reliability make it a trusted partner for fast and accurate decision-making.