Senior Vice President, Customer Success

FinQuery is seeking a Senior Vice President, Customer Success to own the entire post-sale customer lifecycle. The role will be responsible for protecting customer retention, expanding existing relationships, and building a scalable Customer Success organization to support the company's multi-product strategy.

Requirements

• 12 or more years in B2B SaaS
• Seven or more years progressive leadership experience building and developing multi-level Customer Success Management teams
• Proven ownership of ARR retention and expansion targets at scale
• Experience serving accounting, finance, or compliance buyers
• Strong operator who builds dashboards, reviews data weekly, and can speak to churn at the account level
• Exceptional executive presence, communication, and influencing skills
• Expertise in CRM (HubSpot, Salesforce) and customer success platforms (Gainsight, ChurnZero, or equivalent)
• Demonstrated experience in cross-functional leadership to influence internal organizations on strategic GTM initiatives
• Familiarity with AI tooling, journey orchestration, and agentic models in CS
• Deep understanding of customer lifecycle management, including onboarding, QBRs, journey mapping, and digital CS strategies

Benefits

• Annual employee development program stipend of $2,000
• Mentorship program
• Sabbatical program (4 weeks after 5 years of service)
• Advancement opportunities based on results
• 401(k) plan with employer matching
• Signing stipend for a work-from-home setup
• Great health benefits with multiple plan option
• Flexible PTO (including 11 holidays and your birthday off)
• Free gym membership at our office (Atlanta HQ)
• Catered lunches every Tuesday & Thursday (when in office)
• Parental Leave Benefits
• Fertility/Adoption Assistance
• Annual tutoring stipend for your children (pending eligibility)