Consumer Care Specialist & Community Manager - Native German
FindasenseMadrid, Community of Madrid, Spain
Posted June 23, 2025
Full Time
About the Company
We are a global Brand Experience company with consulting, agency and technology integrator capabilities, who believe in business as a positive force for change. Our consulting, solutions and products allow companies to create a frictionless consumer journey through all channels (phone, social, web, mobile, retail, etc). We use the power of data science to generate personalized experiences and execute strategies by creating relevant content. With a mission to innovate and transform the way organizations relate to people, we create global and local solutions to drive the digital transformation of our customers, with more than 300 employees trained as innovation leaders, around 20 countries around the world: United States, Argentina, Chile, Peru, Costa Rica, Colombia, Panama, Guatemala, Ecuador, Dominican Republic, Spain and Mexico. We have a deep and multidimensional knowledge of the consumer in more than 10 industries, obtained by working as a partner with companies such as: L'Oreal, The Coca-Cola Company, Kimberly Clark, Abbott, FOX, Huawei, Bimbo, Lenovo, Banco Santander, Electronic Arts, IE Business School, Orange and Bayer among others.
Job Description
The Consumer Care Specialist & Community Manager role involves coordinating and managing direct communication through digital channels to maintain customer satisfaction. The team member will be part of the Engagement team, responsible for strengthening relationships between brands and consumers. The role requires managing social networks, customer care channels, and content creation, with a focus on proactive communication and trend detection.
Requirements
- Manage the monthly calendar for client social networks
- Publish the monthly content plan and respond to comments and queries
- Promote content on social networks
- Proactively participate in team meetings to report on project status and content creation
- Produce monthly reports on social media and care performance
- Research new trends in social media to contribute to content creation
Benefits
- Diversity
- Hybrid Way Of Work
- Flexible hours
- 23 days of vacation
- Not working on your birthday
- Medical and dental insurance
- Pet friendly policies
- International internal mobility
