Customer Success Manager

As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long-term value from the Finbourne platform and grow with us over time.

Requirements

• Experience in Customer Success, Account Management, Consulting, or similar client-facing roles
• Background in B2B SaaS, fintech, financial services, or complex enterprise software environments
• Experience managing long-term customer relationships and driving adoption post-go-live
• Strong stakeholder management skills, including engagement with senior and technical client contacts
• Ability to translate complex products into clear value for customers
• Structured, proactive, and outcome-oriented approach to customer management
• Excellent communication and problem-solving skills
• Collaborative mindset with the confidence to challenge constructively
• Interest in building and shaping new functions, not just operating within existing ones

Benefits

• Competitive salary plus performance based bonus
• Health & Wellbeing: A competitive health insurance policy that disregards previous medical history
• Cycle to work scheme and Gym discounts
• Hybrid: We have a mature attitude towards hybrid working
• Professional learning and development: External training and accreditations are supported
• Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave
• Holiday: 25 days holiday plus bank holidays